Rising Frames International Film Festival (RFIFF) aims to address customer concerns regarding film submissions, payments, refunds, privacy, and festival administration fairly and promptly.
1. Submitting a Grievance
Customers may submit a grievance by emailing:
Email: support@risingframesiff.com
Please use the subject line “Grievance – Rising Frames International Film Festival”.
Include your name, contact details, submission reference, relevant payment transaction ID, and a clear description of the issue.
2. Acknowledgement
We aim to acknowledge grievances within three business days of receipt.
3. Review and Resolution
We aim to provide a substantive response within seven to fifteen business days, depending on the complexity of the matter.
If additional investigation is required, we will communicate the next steps and any expected delay.
4. Payment Complaints
For payment-related grievances, please provide the transaction reference, payment date, amount, and submission details.
We will review the available records and coordinate with the payment service provider where appropriate.
5. Privacy Complaints
Requests relating to access to, correction of, or deletion of personal information may be submitted through the same contact address, subject to applicable law.
6. Contact Details
Rising Frames International Film Festival
Proprietor: Seema Pradip Nindekar
Email: support@risingframesiff.com
Phone: +91 8605165877
Address: Flat No. 101, A Wing, Siddheshwar Tower, Narayan Nagar Road, Titwala East, Maharashtra 421605, India.