Effective Date: 15 October 2026
This Refund and Cancellation Policy applies to film submission fees and other paid services offered by Rising Frames International Film Festival (RFIFF).
1. Seven-Day Refund Request Period
A refund request for a film submission must be submitted within seven calendar days from the date of submission.
Submitting a request within this period does not automatically guarantee a refund. The request will be assessed according to this policy and applicable law.
2. Cancellation Before Evaluation
If a refund request is received within seven calendar days and the film has not entered the evaluation process, the request may be considered for a refund.
If evaluation has already commenced, the submission fee will generally be non-refundable, except where a refund is required by applicable law or approved under this policy.
3. Duplicate Payments
If the same submission fee is charged more than once for the same submission, the customer should contact us with the relevant transaction references.
After verification, eligible duplicate payments will be refunded through the original payment method where supported.
4. Failed Transactions
If a payment fails but the amount has been debited from the customer’s account, the customer should contact us with the transaction reference, payment date, and amount.
We will review the available records and assist with the appropriate reversal or refund process.
Please check the submission status before attempting payment again.
5. Festival Cancellation
If the festival is cancelled and the paid service cannot be provided, eligible refunds will be handled according to the circumstances, the terms announced for the applicable festival edition, and applicable law.
We will communicate the applicable refund procedure to affected customers.
6. Non-Refundable Circumstances
Except where otherwise required by applicable law, submission fees will generally not be refunded in the following circumstances:
- The film is not selected.
- The film does not receive an award.
- The submitter changes their mind after evaluation has commenced.
- The submission is incomplete or ineligible due to information or materials supplied by the submitter.
- The submitter fails to review the published eligibility requirements before submitting.
7. How to Request a Refund
Email support@risingframesiff.com within seven calendar days from the submission date.
Include:
- Full name and registered email address.
- Film title and submission category.
- Submission reference number, if available.
- Payment transaction ID or reference.
- Payment date and amount.
- Reason for the refund request.
We may request additional information reasonably necessary to verify the payment and submission.
8. Refund Processing
We aim to review refund requests within 7–10 business days.
Once a refund is approved, we will initiate it through the original payment method where supported. The time taken for the funds to appear in the customer’s account depends on the bank and payment provider.
9. Contact
For refund and cancellation enquiries:
Email: support@risingframesiff.com
Phone: +91 8605165877
Business: Rising Frames International Film Festival
Proprietor: Seema Pradip Nindekar
Address: Flat No. 101, A Wing, Siddheshwar Tower, Narayan Nagar Road, Titwala East, Maharashtra 421605, India.