Effective Date: 15 October 2026
Rising Frames International Film Festival (RFIFF) respects the privacy of filmmakers, visitors, customers, and other individuals who interact with our website.
This policy explains how we collect, use, store, and share personal information in connection with our website and festival activities.
1. Information We Collect
Depending on how you use our website, we may collect:
- Name, email address, telephone number, and contact details.
- Film title, synopsis, duration, language, category, and production details.
- Information about filmmakers, directors, producers, and authorised representatives.
- Submitted films, screeners, posters, photographs, and other materials.
- Submission references, correspondence, and festival participation information.
- Payment status, transaction references, amounts, and payment-related records.
- Technical information required for website security and operation.
We seek to collect information that is reasonably necessary for the relevant purpose.
2. How We Use Information
Information may be used to:
- Process and administer film submissions.
- Verify payments and provide submission confirmations.
- Communicate about eligibility, selection, screenings, and awards.
- Respond to customer support requests and grievances.
- Maintain accounting and transaction records.
- Prevent fraud, misuse, and unauthorised access.
- Improve website functionality and security.
- Comply with applicable legal and regulatory obligations.
3. Payment Information
Payments may be processed through Razorpay or another authorised payment service provider.
Payment credentials are handled through the relevant provider’s payment systems. We do not intentionally collect or store complete card numbers, CVV codes, UPI PINs, or banking passwords on our website.
We may retain transaction references, payment status, amounts, and related records for payment verification, accounting, refunds, and dispute resolution.
4. Sharing of Information
Where reasonably necessary, information may be shared with:
- Payment service providers.
- Website hosting and technical service providers.
- Authorised film submission and festival administration platforms.
- Jury members and evaluators for submission assessment.
- Professional advisers, auditors, or competent authorities where legally necessary.
We do not sell personal information to third parties.
Service providers may process information on our behalf under their applicable terms and privacy practices.
5. Film Materials and Publicity
Submitted films and related materials may be accessed by authorised festival personnel and evaluators for review.
Public screening, publication, or promotional use of films and associated materials will be subject to the permissions granted by the submitter, the applicable festival rules, and any additional authorisation required.
Submitting a film does not automatically transfer its ownership to the festival.
6. Data Retention
We retain personal information for as long as reasonably necessary for festival administration, accounting, legal compliance, security, and dispute resolution.
Different categories of information may be retained for different periods depending on the relevant purpose and applicable requirements.
7. Data Security
We take reasonable measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system or electronic transmission can be guaranteed to be completely secure.
8. Cookies and Technical Information
Our website may use cookies or similar technologies for essential functionality, security, performance, and other purposes disclosed through the website.
You may be able to manage certain cookies through your browser settings. Disabling essential cookies may affect website functionality.
9. Your Privacy Requests
Subject to applicable law, you may request access to, correction of, or deletion of personal information where appropriate.
Certain information may need to be retained for legal, accounting, security, or transaction-related purposes.
10. Third-Party Websites
Our website may link to external websites or platforms. Their privacy practices are governed by their own policies.
We encourage users to review the privacy policies of third-party services they use.
11. Changes to This Policy
We may update this policy to reflect changes in our services or legal obligations. The revised policy will be published with an updated effective date.
12. Contact
For privacy-related requests, please contact:
Email: support@risingframesiff.com
Phone: +91 8605165877
Business Address: Flat No. 101, A Wing, Siddheshwar Tower, Narayan Nagar Road, Titwala East, Maharashtra 421605, India.