Effective Date: 15 October 2026
Rising Frames International Film Festival (RFIFF) primarily provides digital film submission and festival administration services.
1. Digital Services
Film submissions, payment confirmations, submission status updates, and festival-related communications are generally provided electronically.
No physical shipping charge applies to digital submission services.
2. Submission Confirmation
After a successful payment, the customer should receive confirmation through the applicable website, submission platform, email, or other configured communication channel.
Processing times may vary depending on the payment provider and submission platform.
A successful payment does not guarantee film selection, screening, or an award.
3. Digital Certificates and Materials
Where digital certificates, award announcements, or other digital materials are offered, their availability and delivery timelines will be communicated through the relevant festival announcement or official communication.
Digital materials may be delivered through email, a website, or an authorised platform.
4. Physical Items
Physical trophies, certificates, or other items will be shipped only where physical delivery is expressly offered or confirmed.
Where applicable, shipping charges, eligible destinations, estimated delivery timelines, and delivery conditions will be communicated before purchase or confirmation.
5. Delivery Information
Customers are responsible for providing accurate email addresses, contact details, and delivery addresses where physical delivery applies.
Please contact us promptly if you identify an error in the information provided.
Delivery may be affected by courier availability, customs procedures, incorrect addresses, or circumstances beyond reasonable control.
6. Missing or Delayed Delivery
If a promised digital item has not been received within the communicated timeline, contact us with your name, submission reference, and relevant details.
For physical items, please include the delivery address and tracking information, where available.
7. Contact
For delivery-related enquiries:
Email: support@risingframesiff.com
Phone: +91 8605165877